RATE OF PAY: $20.36 per hour plus commissions

LOCATION: Banff, Australia



  • Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests’ needs
  • Make reservations or appointments for guests who want to avail themselves of local entertainment or services
  • Answer guest calls and record details of each conversation for future follow-up
  • Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
  • Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we’re prepared for them
  • Report any accidents or injuries to senior management staff immediately


  • Subsidized staff housing for full-time status within walking distance from the hotel
  • Daily duty meal in our newly renovated staff cafeteria
  • Competitive extended benefits package including medical, vision, and dental for full-time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform (LifeWorks)
  • Discounts on food & beverage/fitness center/spa/golf and early bird specials for ski hills with an option for payroll deduction
  • Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor.