FRONT OFFICE AGENT

RATE OF PAY: $20.36 per hour plus commissions

LOCATION: Banff, Australia

DUTIES

• Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests’ needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we’re prepared for them
• Report any accidents or injuries to senior management staff immediately

BENEFITS

• Subsidized staff housing for full-time status within walking distance from the hotel
• Daily duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision, and dental for full-time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness center/spa/golf and early bird specials for ski hills with an option for payroll deduction
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor.