Guest Services Agent Goldbridge

Requirements:

• Exceed guest expectations by providing personalised, efficient and courteous guest service.
• Show dedication to making every guest feel welcome in our surroundings.
• Handle all requests and complaints in a timely manner and appropriately.
• Work closely with other departments to ensure a smooth operation through preparation and follow-up.
•  Keep immediate supervisor promptly and fully informed of all issues or unusual matters of significance.
•  Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area.
•  Act as a point-of-contact person to all guests and staff inquiries.
•  Reservation duties include handling of phone calls, emails, and online reservations and inquiries,making/changing/cancellation of reservations.
•  Perform check-ins, check-outs.
•  Processing of payments and processing of night audit, ensuring accuracy of all guest folios.
•  Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up.
•  Ensuring all waivers of liability are signed and filed under each guest’s profile.
•  Administration of watercrafts and fat bike rentals and winter ski equipment.
•  Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge.
•  Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor.
•  Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances(including smells/sights and sound) immediately to your immediate supervisor.
•  Conduct room inspections of guest rooms before check-in and during the winter evening turndown service.
•  Perform and assist with breakfast serving duties when needed.
•  Ensuring cleanliness in and around the workplace.
•  Operate according to policies, procedures and quality standards established by the company.
•  Other duties and projects as assigned by the Guest Services & Spa Supervisor.

Personal Attributes:

• Post-Secondary diploma.
•  1-2 years of previous front desk or guest services experience.
•  Experience in property management systems, POS and switchboard is an asset.
•  Comfortable taking phone calls.
•  Must possess excellent communications, interpersonal, organisational and customer service skills.
•  Must be a team player with friendly personality and excellent personal presentation.
•  Responsible and dependable.
•  Must have outstanding attention to detail and the ability to multitask.
•  Computer literate in Microsoft Office programs or Google documents.
•  Must be flexible in regards to scheduling and working shifts.
•  Must be willing to live and work in a remote setting.