Guest Services Agents

Requirements: 

∙ Post-Secondary diploma 

∙ 1-2 years of previous front desk or guest services experience 

∙ Experience in property management systems, POS and switchboard is an asset ∙ Comfortable taking phone calls 

∙ Must possess excellent communications, interpersonal, organisational and customer  service skills 

∙ Must be a team player with friendly personality and excellent personal presentation ∙ Responsible and dependable 

∙ Must have outstanding attention to detail and the ability to multitask 

∙ Computer literate in Microsoft Office programs or Google documents ∙ Must be flexible in regards to scheduling and working shifts 

∙ Must be willing to live and work in a remote setting 

LOCATION: Canada, BRITISH COLUMBIA 

Duties: 

∙ Exceed guest expectations by providing personalised, efficient and courteous guest  service 

∙ Show dedication to making every guest feel welcome in our surroundings ∙ Handle all requests and complaints in a timely manner and appropriately ∙ Work closely with other departments to ensure a smooth operation through preparation  and follow-up 

∙ Keep immediate supervisor promptly and fully informed of all issues or unusual matters  of significance 

∙ Provide in-depth knowledge of room locations, features, rates, packages, property  offerings and activities in the area 

∙ Act as a point-of-contact person to all guests and staff inquiries 

∙ Reservation duties include handling of phone calls, emails, and online reservations and  inquiries, making/changing/cancellation of reservations 

∙ Perform check-ins, check-outs 

∙ Processing of payments and processing of night audit, ensuring accuracy of all guest  folios

∙ Perform group check-ins and informational speeches for helicopter group arrivals,  weddings and events, assist with event administration and set-up 

∙ Ensuring all waivers of liability are signed and filed under each guest’s profile ∙ Administration of watercrafts and fat bike rentals and winter ski equipment ∙ Booking of local activities for guests, spa treatments, and more, acting as our guest’s  concierge 

∙ Daily gift shop operations: processing sales, restocking items as needed, communicating  inventory needs to the supervisor 

∙ Report all concerns related to Maintenance, Health and Safety, Security or Suspicious  circumstances (including smells/sights and sound) immediately to your immediate  supervisor 

∙ Conduct room inspections of guest rooms before check-in and during the winter evening  turndown service 

∙ Perform and assist with breakfast serving duties when needed 

∙ Ensuring cleanliness in and around the workplace 

∙ Operate according to policies, procedures and quality standards established by the  company 

∙ Other duties and projects as assigned by the Guest Services & Spa Supervisor

Benefits: 

∙ Subsidised, modern shared townhouse-style accommodation with beautiful mountain  views 

∙ Complimentary transfers at the start and end of season 

∙ Three meals per day served in employee cafeteria 

∙ Employee use of our spa facilities and a 24-hour access to our full gym, based on  availability 

∙ Free use of sports equipment: skates, x-country skis, snowshoes, and watercrafts during  summer 

∙ Discounts on branded outdoor clothing: Arcteryx, Icebreaker and more ∙ Opportunities to go heliskiing and heli-sightseeing, employee events 

∙ Be part of a fun and welcoming diverse team from all over the world 

∙ Put money aside for your travel plans and at the same time experience the amazing  Canadian wilderness 

∙ $19.00 per hour plus house gratuities