FRONT DESK REPRESENTATIVE

DEPARTMENT: Front Desk, Lodging

REPORTS TO: Front Office Supervisor

CLASSIFICATION: Full Time, Seasonal

SUMMARY

Front Desk Representatives are the first point of contact for our lodging guests and the check-in experience often sets the tone for a guest’s stay. It is the vision of the front desk and the entire resort to create the best memories for our guests by continually exceeding their expectations. The Front office also acts as the “hub” of information for the resort, servicing both internal and external requests knowledgeably and efficiently. The Front Office provides employees with a fast-paced, professional, and service-oriented environment.

PRIMARY RESPONSIBILITIES

• Provide professional and personalized interaction with guests throughout the check-in/check-out process
• Take ownership of the guest’s entire stay at Blue Mountain
• Act as a main point of information for resort guests and internal customers
• Handle guest and internal resort inquires
• Accept payment from guests
• Answer phones in a professional and friendly manner
• General administrative duties
• Mail out guest receipts

QUALIFICATIONS

•  Ability to display exceptional customer service skills
• Strong organizational skills
• Excellent interpersonal and communication skills
• Two years of Front Desk/Office or related experience or College diploma/University degree
• Experience handling money
• Intermediate to advanced computer knowledge required
• Focus on self-learning and development
• Team-oriented with an energetic, friendly, cheerful, and animated demeanor

Available to work weekends, evenings and holidays (8 hour shifts between 6:45am to 11pm)