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Requirements:

  • Exceed guest expectations by providing personalised, efficient and courteous guest service.
  • Show dedication to making every guest feel welcome in our surroundings.
  • Handle all requests and complaints in a timely manner and appropriately.
  • Work closely with other departments to ensure a smooth operation through preparation and follow-up.
  •  Keep immediate supervisor promptly and fully informed of all issues or unusual matters of significance.
  •  Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area.
  •  Act as a point-of-contact person to all guests and staff inquiries.
  •  Reservation duties include handling of phone calls, emails, and online reservations and inquiries,making/changing/cancellation of reservations.
  •  Perform check-ins, check-outs.
  •  Processing of payments and processing of night audit, ensuring accuracy of all guest folios.
  •  Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up.
  •  Ensuring all waivers of liability are signed and filed under each guest’s profile.
  •  Administration of watercrafts and fat bike rentals and winter ski equipment.
  •  Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge.
  •  Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor.
  •  Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances(including smells/sights and sound) immediately to your immediate supervisor.
  •  Conduct room inspections of guest rooms before check-in and during the winter evening turndown service.
  •  Perform and assist with breakfast serving duties when needed.
  •  Ensuring cleanliness in and around the workplace.
  •  Operate according to policies, procedures and quality standards established by the company.
  •  Other duties and projects as assigned by the Guest Services & Spa Supervisor.

Personal Attributes:

  • Post-Secondary diploma.
  •  1-2 years of previous front desk or guest services experience.
  •  Experience in property management systems, POS and switchboard is an asset.
  •  Comfortable taking phone calls.
  •  Must possess excellent communications, interpersonal, organisational and customer service skills.
  •  Must be a team player with friendly personality and excellent personal presentation.
  •  Responsible and dependable.
  •  Must have outstanding attention to detail and the ability to multitask.
  •  Computer literate in Microsoft Office programs or Google documents.
  •  Must be flexible in regards to scheduling and working shifts.
  •  Must be willing to live and work in a remote setting.