FRONT DESK AGENT

LOCATION: Whistler & Canmore

Front Desk Agents are responsible for providing outstanding service to all guests throughout their entire stay.

DUTIES

Greeting customers with a warm and engaging smile.
Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
Computes bills and assists guests in making payments.
Promptly answers the telephone-using positive and clear communication.
Assisting the Housekeeping team with room cleaning when required.
Checks on any unresolved departures.
Reviews special requests for incoming arrivals, communicating promptly with Housekeeping about any special requests.
Keeps the front desk and lobby area tidy.
Observe and report security issues to management immediately.
Remains calm and alert, especially during emergency and/or heavy hotel activity.
Fields guest complaints and inquiries.
Actively engages in the signature training program
Completes daily checklists and clearly communicates through daily pass-on with colleagues.
Cover Night Audit shifts when required
Provide property site tours to potential guests with accurate knowledge of property details and services.
Recommend and book activities and restaurants

PREREQUISITES

The ideal candidate will have experience in Room Master, ADR, Rev Par, AM/PM sales point, and two-way radios.
Must be available to work a flexible schedule including overtime when required.

EDUCATION:

Must have a minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

EXPERIENCE

BENEFITS

Permanent positions are full-time, hours vary based on business levels.
Competitive wages and ongoing performance reviews so you always know how you are performing.
Comprehensive group medical plan after 6 months of full-time employment.
Discounts at all sister properties in Canmore, Calgary, and Whistler.
Referral bonus where you can earn up to $500 per referral.