LOCATION: Whistler & Canmore

Front Desk Agents are responsible for providing outstanding service to all guests throughout their entire stay.



  •  Greeting customers with a warm and engaging smile.
  • Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
  • Computes bills and assists guests in making payments.
  • Promptly answers the telephone-using positive and clear communication.
  • Assisting the Housekeeping team with room cleaning when required.
  • Checks on any unresolved departures.
  • Reviews special requests for incoming arrivals, communicating promptly with Housekeeping about any special requests.
  • Keeps the front desk and lobby area tidy.
  • Observe and report security issues to management immediately.
  • Remains calm and alert, especially during emergency and/or heavy hotel activity.
  • Fields guest complaints and inquiries.
  • Actively engages in the signature training program
  • Completes daily checklists and clearly communicates through daily pass-on with colleagues.
  • Cover Night Audit shifts when required
  • Provide property site tours to potential guests with accurate knowledge of property details and services.
  • Recommend and book activities and restaurants



  • The ideal candidate will have experience in Room Master, ADR, Rev Par, AM/PM sales point, and two-way radios.
  • Must be available to work a flexible schedule including overtime when required.


Must have a minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.



  • Must have a minimum of 1+ years of experience as a Front Desk Agent.
  • Previous Night Auditor experience preferred.



  • Permanent positions are full-time, hours vary based on business levels.
  • Competitive wages and ongoing performance reviews so you always know how you are performing.
  • Comprehensive group medical plan after 6 months of full-time employment.
  • Discounts at all sister properties in Canmore, Calgary, and Whistler.
  • Referral bonus where you can earn up to $500 per referral.